Delighted

Delighted

Delighted is a simple and user-friendly customer experience management (CXM) platform that helps businesses quickly collect key feedback such as NPS and CSAT, turning it into actionable insights to improve satisfaction and overall experience.
Rating:
5
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Customer Experience Management PlatformNPS feedback collection toolCSAT surveysDelighted feedback platformemployee eNPS softwarecustomer feedback analytics system

Features of Delighted

Supports multiple standardized survey templates including NPS, CSAT, CES, enabling quick feedback collection
Multi-channel distribution to reach customers via email, website embeds, in-app, and more
Built-in real-time dashboards and analytics to track key metrics and review feedback
Powerful integrations that connect seamlessly with tools like Zendesk and Slack
Leverages AI to streamline the end-to-end feedback process from collection to analysis and action

Use Cases of Delighted

When a business needs to quickly measure customer loyalty, deploy and collect Net Promoter Score (NPS) surveys
After a product launch or service update, capture real-time CSAT feedback
HR teams seeking to regularly monitor employee satisfaction can run Employee Net Promoter Score (eNPS) surveys
Teams needing to sync customer feedback data into existing workflows can automate via integrations
Marketing or product teams seeking qualitative insights can collect and analyze open-ended customer feedback

FAQ about Delighted

QWhat is Delighted? What is it mainly used for?

Delighted is a customer experience management (CX) platform whose core purpose is to help businesses quickly and efficiently collect and analyze feedback from customers and employees, such as NPS and CSAT, to improve overall experience and satisfaction.

QWhat types of surveys does the Delighted platform support?

The platform supports a variety of standardized survey types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Product-Market Fit (PMF), Employee Net Promoter Score (eNPS), and five-star ratings.

QThrough which channels can Delighted send surveys?

Supports distributing surveys across multiple channels, including email, website embeds, in-app integrations, marketing automation platforms, and self-service terminals, enabling flexible reach to target audiences.

QDoes Delighted offer a free version or trial?

According to the information, the platform offers free sign-up with no credit card required to get started, allowing you to begin collecting feedback in minutes.

QHow does Delighted help me analyze the feedback collected?

The platform provides real-time dashboards to view feedback and calculate key metric scores, and supports tagging, segmentation, and other features to analyze feedback for actionable insights.

QCan Delighted integrate with other tools I’m using (such as Slack)?

Yes, Delighted offers robust integrations with popular tools like Zendesk, Slack, Squarespace, and more, enabling automated survey triggers and feedback data synchronization.