Chatwoot is a modern, open-source, self-hosted customer support platform that integrates AI assistants and enables unified management of customer conversations across multiple channels.
Key features include a unified multi-channel inbox, customer relationship management (CRM), AI-assisted reply drafting, automation workflows, and extensive API integrations.
The platform helps boost efficiency by using AI-assisted drafting and optimization of replies, offering automation rules and canned replies, and centralizing all conversation channels.
Chatwoot offers flexible deployment options—one-click deployment on cloud providers and self-hosted deployment on your own servers.
Suitable for teams from startups to enterprises that value data control, cost efficiency, and scalable systems, with some in-house technical maintenance capability, including customer service, marketing, or sales teams.
The AI assistant can help draft replies, translate messages, summarize conversations, and learn from knowledge bases and past conversations to provide fast initial responses.
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