Condens

Condens is an enterprise-grade platform for customer insights management that brings scattered research data into a centralized, shareable knowledge base. With AI-powered analytics, centralized storage, and collaboration capabilities, it helps user research, product, and marketing teams manage research data more efficiently, uncover actionable insights, and inform decision making.

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Customer insights platformUser research analysis toolsAI-powered research analyticsEnterprise knowledge managementCentralized research data managementResearch collaboration platformCustomer feedback analysis software

Features of Condens

Provides a unified knowledge hub that centrally stores interviews, usability tests, feedback, and other types of customer research data, serving as the team's single source of truth.

Uses AI to automatically process raw data, supporting multilingual transcription, speaker diarization, topic clustering, and pattern recognition to accelerate the analysis workflow.

Organizes research content structurally with standardized tagging and global search, making it easy for teams to find and reuse historical insights.

Built-in collaboration workspaces and split-view enable real-time joint analysis and the generation of visual reports.

Includes data anonymization tools and secure databases to protect participant privacy.

Supports sharing insights and reports to collaboration tools like Slack and Microsoft Teams to keep information synchronized across teams.

Automates tedious tasks such as transcription and tagging to help researchers optimize workflows and reduce repetitive work.

Use Cases of Condens

After conducting in-depth interviews or usability tests, researchers use Condens to centrally store recordings and notes and quickly generate structured insights with AI.

When product teams need to consolidate feedback from multiple channels, Condens analyzes trends, identifies patterns, and derives actionable insights.

When cross-functional teams (such as design, marketing, and product) need to share findings, Condens helps build and access a unified research knowledge base.

For large-scale enterprise research programs, Condens manages multiple projects, coordinates large participant sets, and ensures knowledge retention.

In research scenarios requiring data governance and compliance, Condens securely stores and processes survey data that includes personal information.

FAQ about Condens

QWhat is Condens?

Condens is an enterprise-grade platform for user research and customer insights. It combines AI-powered analytics, a centralized knowledge base, and collaboration features to help organizations consolidate research data and turn it into shareable insights.

QWho is Condens for?

Primarily for UX researchers, product managers, designers, market analysts, and other professionals who systematically collect and analyze customer feedback to inform decisions.

QHow does Condens help analyze user interview data?

The platform supports importing interview recordings or videos, using AI to automatically transcribe, identify speakers, and cluster topics, helping researchers quickly extract key findings and patterns from raw conversations.

QDoes Condens support collaboration?

Yes. It offers collaborative workspaces, split-view, and more, enabling team members to jointly analyze data and share insights and reports to external collaboration tools to keep everyone aligned.

QIs Condens secure for handling data?

The platform includes measures such as data encryption, anonymization tools, and secure databases to support the protection of research data and personal information.

QDoes Condens offer a free trial?

Yes, Condens offers a 15-day free trial for users to experience the core features of the platform.

QCan Condens be integrated with other workflow tools?

Yes, Condens supports integration with popular collaboration tools like Slack and Microsoft Teams, making it easy for teams to access and share research insights within their workflows.

QWhat types of research data can Condens handle?

It can handle multiple data formats, including interview recordings, videos, text notes, and survey feedback, and centrally store and manage them in the knowledge base.

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