Kapture CX

Kapture CX is an enterprise Agentic AI customer-experience platform that automates omnichannel service. It’s built for large organizations in retail, banking, travel and e-commerce that need scalable, AI-driven support operations.

The platform offers omnichannel ticket management, AI self-service portals, live agent-assist, an observability dashboard and generative-AI knowledge management—delivering consistent experiences across chat, email and social media.

Large enterprises with complex, high-volume customer service—especially in travel, retail, banking, insurance and energy—that need a customizable, omnichannel solution.

Pricing is custom; you pay for the modules, users and volume you need. Contact sales via the website for a personalized quote and demo—no public standard pricing or self-serve free tier.

Unlike rule-based systems, Kapture CX uses Agentic AI to make decisions and run whole workflows automatically. It adds observability and context-aware conversations across every channel, not just scripted replies.

Kapture CX is cloud-native, so you only need a stable internet connection. Integrations vary by existing stack; the team provides APIs and professional services to connect with your CRM, order management or telephony systems.

The platform follows enterprise-grade security practices. Exact data-handling details, storage regions and compliance certifications are provided under NDA—review the security docs with the vendor to confirm alignment with your policies.