Viqal
Viqal is an AI-powered virtual concierge built for hotels, automating guest conversations on WhatsApp and other channels to handle inquiries, booking changes and upselling—without extra staff.
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Viqal is an AI virtual concierge platform designed for hotels. It automates guest communication on WhatsApp and other channels, handling inquiries, booking changes and upselling in real time.
It auto-answers up to 80 % of repetitive questions, syncs live with your PMS and unifies every channel into one inbox—cutting front-desk workload and slashing response times.
MEWS, Oracle Opera, Hotelizer and any system that offers an open API.
Public plans start at €99 /month for basic automation and €149 /month for full AI features; contact sales for volume pricing.
High-volume city hotels, resort clusters, serviced apartments, boutique properties—any accommodation that wants 24/7 guest service without extra headcount.
If the AI can’t solve the issue, staff get an instant alert in the shared inbox and can take over the chat in one click—guest sees no interruption.
Connect your Meta Business account and authorize PMS access; Viqal handles the rest with remote onboarding in under 30 minutes.
Yes—its AI upsell engine proposes room upgrades, breakfast, spa and late-checkout inside natural chat flows, lifting ancillary revenue by 12–25 % on average.
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